FAQs
Shipping
1 to 3 days for the dispatch time.
3 to 5 days for the delivery of the products
We have a process to track the order. Customers can go to option of ‘track order’
Yes, after the product is dispatched, a text message will be sent to the registered phone number of the customer with all mentioned details and tracking ID.
You can only change the address of delivery before the dispatch of
the product has taken place.
Order
Yes, you can cancel the order once the payment is done if the product has still not been dispatched. And you will get the refund in next 7 to 8 days. Once the product is dispatched the order couldn’t be cancelled.
You can also get the store credits to be used for later purchases
Yes, we always provide discount on new arrivals products, additional discounts are available for the prepaid orders.
We also provide the occasional discounts to all our customers.
Yes, we accept the credit and debit cards.
we accept UPI/Net banking/ Paytm and google pay as the mode of the payment.
You can track your order by putting the tracking ID in the option
‘track order’ on the website.
Return
We have 7 days replacement policy. That means you have 7 days to request for the replacement if there is any defect in the manufacturing.
We take care of our customer’s worries
So, you can contact us at Hellolkpstore@gmail.com If your return is accepted, we’ll arrange pickup for the existing product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved in case of manufacturing defects, you’ll be provided with store credits. You can use those store credit to buy anything from our website of same order value.
Your product if has any manufacturing defect will be eligible for replacement. We have 7-day replacement policy.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.